Once your order is placed, a confirmation email will be sent to your registered email address.

If you cannot find it, please check your spam or junk folder.

You may also log in to your account and visit My Account > Orders to view detailed order information.

If you require further assistance, our customer support team is always happy to help.

Once an order has been placed, it cannot be modified or canceled as it is immediately processed by our fulfillment team.

If you no longer wish to keep the product, you may request a return in accordance with our return policy.

For additional assistance, please contact us at sompre@sompre.com.

You can enter your promotion or discount code on the shopping cart or checkout page before completing your purchase.

Please note:

• • Only one promotion code may be used per order
• • Promotion codes cannot be combined with other offers
• • Free gifts are subject to availability and may change without prior notice

SOMPRE reserves the right to modify promotional offers as necessary.

We currently accept payments via:

• • PayPal
• • T/T (Telegraphic Transfer)

Each SOMPRE product includes a QR code on the outer packaging.

By scanning the QR code using the designated authentication application, you can verify whether the product is genuine.

All SOMPRE products display an expiration date on the packaging.

• • Unopened products typically have a shelf life of three years when stored at room temperature
• • Once opened, we recommend using the product within 12 months, as indicated by the open-jar symbol
• • Some products may vary slightly depending on formulation

To maintain optimal product quality, store all products in a cool, dry place away from direct sunlight and heat.

Yes. In addition to SOMPRE, we can supply products from various Korean beauty brands. This service is available for B2B inquiries only.

For further information, please contact sompre@sompre.com.

Yes, we offer international shipping.

• • B2C orders: Shipped via DHL (availability varies by country)
• • B2B orders: Shipped through designated forwarding companies

While we carefully inspect every order, occasional issues may occur during fulfillment or delivery.

If you receive an incorrect or defective item, please contact us immediately upon receipt. We may request photos of the product, so please do not discard the item until our team has reviewed your case.

Please first check your tracking information and confirm with neighbors or your delivery location.

If you are still unable to locate your package, contact us so we can initiate an investigation with the courier.

After your order leaves our distribution center, it may take a few business days for tracking updates to appear, depending on the courier.

For further assistance, please contact sompre@sompre.com.

Delivery times vary depending on destination and courier conditions.

While we strive to meet estimated delivery timelines, delays may occur due to factors such as customs processing, weather conditions, or logistical disruptions.

If your order has not arrived within the expected timeframe, please contact us for assistance.

Shipping fees vary based on destination and package weight.

Estimated shipping costs can be viewed on the shopping cart page before completing payment.

Returns are accepted only for purchases made through www.sompre.com.

If you purchased SOMPRE products from a third-party retailer, please contact the retailer directly.

Return conditions:

• • Items must be unused, unopened, and in original packaging
• • Returns must be requested within 30 days of delivery
• • Original shipping fees are non-refundable
• • A 10% restocking fee will be deducted from the refund
• • Certain promotional or sale items may not be eligible for return

Please contact sompre@sompre.com before sending any return.